shoot cancellation policy
If a client cancels or postpones a shoot more than 2 business days before the crew call time, the Client may be eligible for a refund minus a $350 service fee and any applicable bank or credit card charges.
If a client cancels or postpones a shoot 2 business days before the crew call time, the Client is responsible for paying 50% of the total cost of the shoot plus any applicable bank or credit card charges.
If a client cancels or postpones a shoot within 1 business day of the crew call time, the Client is responsible for paying 100% of the total cost of the shoot, plus any applicable bank or credit card charges, and no refunds will be issued.
The client must provide written notification of any cancellations or postponements.
Project Cancellation Policy
If for any reason client directs Indigo to stop work on a project, the Client must provide written notification. The client agrees to pay for all services provided and costs incurred to the date of written notice. In no case will the fee paid to Indigo be less than that of the deposit.
The total liability of either party to the other party under this agreement (other than a payment obligation for use of the services or the platform), from all causes of action and under all theories of liability will be, limited to the fees actually received by the company under this agreement during the twelve (12) months prior to the date of the event giving rise to the liability. Neither the company (or any of its suppliers or licensors) nor client will be liable for any indirect, incidental, special or consequential damages, including, without limitation, lost profits, loss of use, loss of data or goodwill, arising from the use of the services or the platform or the purchase of any service therefrom, even if the company has been advised of the possibility of such damages. Even if the company and/or client are aware of the possibility of such damages, the parties acknowledge and agree that this limitation of liability is an essential element of the basis of the bargain between the parties.
Indigo is truly a team; your team. They jumped in with both feet to make something new and exciting happen and delivered exactly what I asked for but went above and beyond in quality, scope & creativity. The head of the company and team is transparent, results-driven and highly effective. So good I almost want to keep it a secret so I have them all to myself! LOL.
— Senior VP of Worldwide Content
Indigo was straightforward, responsive, and ready to collaborate. This was my first time producing a live stream, and Indigo was patient with the multitude of questions - big & small - their response time was unparalleled. When it came to the day, we had an A+ crew from Indigo, and the stream went off without a hitch. Thank you, Indigo!
— Production Coordinator
Massively impressed with Indigo's work on our corporate animated explainer video. Starting with our (sad) script, they turned it into an engaging, visual, and attention-grabbing sequence filled with symbols and emotional attachment. Additionally, Max and his team are reasonable and good to work with...we'll be back for more video work.
— Managing Director
I'm constantly impressed by Indigo Productions, they're an amazing company. As a Preferred Partner & Vendor here at Salesforce, they've created over 50 videos for us over the years. Indigo has a great team of professionals whose work is consistently innovative, visually stunning, and most importantly, masterful in delivering a powerful message.
— Enterprise Director